A library that costs over 7 times less per Member than Croydon’s Other libraries

Comparing Upper Norwood library’s membership and usage levels with Croydon and Lambeth Councils, it is clear that far greater proportion of the local community has signed up and is actively using the Library than in neighbouring boroughs.

This is reflected in the high numbers who have signed up to the Save Upper Norwood Library Campaign and the passion that the local community feel for this cherished hub of the local community. When you factor in the lower funding levels that Upper Norwood Library receive, this has a dramatic impact on the pro-rated costs per member and visit which are displayed below

Annual Costs Upper Norwood Library Croydon Libraries Lambeth Libraries Upper Norwood Costs as a % of Croydon’s costs
Expenditure per 1,000 population

£14,001

£26,166

£28,237

49.58%

Expenditure per issue

£3.28

£6.16

£9.53

34.42%

Expenditure per visit

£2.53

£4.15

£6.00

42.17%

Cost per member

£28.30

207.56

£195.84

14.45%

 

Upper Norwood Library has one of the highest membership levels in London and the local population’s high library usage is a testament to the wonderful services on offer

 

Upper Norwood Library- Borough

Existing members

Active members

Population of catchment area

Books issued

New Members 2010-2011

Bromley

3299

2199

3700

18585

322

Croydon

8560

5707

19369

55150

729

Lambeth

6176

4117

12075

39601

462

Lewisham

850

567

2310

4491

84

Southwark

1975

1317

2700

11053

164

Other

177

118

869

35

Total

21037

14025

40154

129749

1796

Data from Upper Norwood Library

The Joint Library is located at the confluence of five London boroughs. This unique district generates a complex array of information requirements and demands from local residents. With the exception of the Library, the Crystal Palace district has few other Council facilities, no dedicated adult education premises and few information, advice and guidance agencies.

Operating as a stand-alone service, all staff have daily contact with service users. This ensures an informed awareness of the needs of members of the public, which in turn directly guides service planning and provision, performance management and monitoring and on-going modification and refinement.