Croydon Council and Upper Norwood library services comparison

 

Croydon Council

Upper Norwood Library

Spending

Cost pa

% of spend

Cost pa

% of spend

Facilities Management

821570

11.06%

   
Accommodation

239300

3.22%

   
Customer Focus (IT & web site)

1385000

18.64%

   
Call Centre

224537

3.02%

   
Human resources (inc training)

111557

1.50%

   
Payroll

21401

0.29%

   
legal

1467

0.02%

   
Strategy & Communication

21437

0.29%

   
Community relations

406988

5.48%

   
Finance Dept

94019

1.27%

   
Total Back Office

3327276

44.78%

77655

18.49%

Book Fund

277376

3.73%

26701

6.36%

Other supplies & Services

264139

3.55%

   
transport

12169

0.16%

   
Other Front Office

3549746

47.77%

315616

75.15%

Total Front Office

4103430

55.22%

342317

81.51%

Total Cost

7430706

 

419972

 
depreciation

1132616

15.24%

   
Total Cost inc depreciation

8563322

 

419972

 
Croydon charge for “Accounting”    

30000

 
Members

40257

 

14025

 
Population

342800

 

31444

 
 Cost per member

212.72

 

29.95

 
Cost per capita

24.98

 

13.36

 

Information taken from the following sources:
 (1)  Chartered Institute of Private Finance and Accountancy statistics 2007-2008 used in the UNJL chief librarians report of 27 January 2011(2)  Based on analysis from Mott MacDonald working with Eight Twenty Insight consultants during phase 3 of the London libraries change programme(3)  Timothy Godfrey Croydon Councillor’s paper Protecting and developing Croydon Libraries from June 2011  

 

Please also read AWICS Independent review of Upper Norwood Library[1] for an independent study of Upper Norwood Library and a comparison the other local library services

 

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